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First contact
To process your claim, we need details about the incident and the items involved. This includes model numbers, IMEI, proof of purchase, photos, and police reports for stolen items. Please have this information ready when you contact us to make the process smoother. If you can't find it, your handler can help.
Data collection
In order to process your claim we will need details of the incident and the items involved. This may include model numbers, IMEI, proof of purchase, photographs and police reports for stolen items. Please have all this information to hand when making contact in order to streamline the claims process, if you cannot locate the information your handler can assist.
Excess
If you have an excess on your claim we will take payment
Settlement
Settlement - where repairable we will repair your item, if it is beyond economical repair we will look to replace the item on an exact or if not available like-for-like basis
CONSUMER DUTY
A responsible consumer
We strictly adhere to consumer duty. These rules require SBS to consider the needs, characteristics and objectives of our customers – including those with characteristics of vulnerability – and how they behave, at every stage of the customer journey. As well as acting to deliver good customer outcomes, SBS will understand and evidence whether those outcomes are being met.
TESTIMONIALS
Recent reviews
Excellent service. Dan explained everything clearly and in great detail. Very helpful in settling the claim to my satisfaction.
Kristina
Reviewed on Trustpilot
Fast and efficient claim processing with excellent customer service.
Daniel
Reviewed on Trustpilot
Fantastic support and fast claim resolution. Made the entire process easy and stress-free.
Amelia
Reviewed on Trustpilot
Exceptional service! Claim was handled with great efficiency and professionalism.
George
Reviewed on Trustpilot
FAQs
Frequently asked questions
How long will it take to settle my claim?
No one shall be subjected to arbitrary arrest, detention or exile. Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him. No one shall be subjected to arbitrary interference with his privacy.
Can I manage my claim online?
No one shall be subjected to arbitrary arrest, detention or exile. Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him.
How can I register feedback about my claim?
No one shall be subjected to arbitrary arrest, detention or exile. Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him. No one shall be subjected to arbitrary interference with his privacy.
I haven’t received my Voucher what should I do?
No one shall be subjected to arbitrary arrest, detention or exile. Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations.
When will the collection or inspection of my item take place?
No one shall be subjected to arbitrary arrest, detention or exile. Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him. No one shall be subjected to arbitrary interference with his privacy. No one shall be subjected to arbitrary arrest, detention or exile.
Providing evidence of loss or ownership.
No one shall be subjected to arbitrary arrest, detention or exile. Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him. No one shall be subjected to arbitrary interference with his privacy.
Can I return my replacement items?
No one shall be subjected to arbitrary arrest, detention or exile. Everyone is entitled in full equality to a fair and public hearing by an independent and impartial tribunal, in the determination of his rights and obligations and of any criminal charge against him. No one shall be subjected to arbitrary interference with his privacy. No one shall be subjected to arbitrary interference with his privacy.
contact us
Get in touch with us
Our Customer Services Team will be pleased to help you with any questions and/or provide you with an update on your claims.
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