850+ Happy customers
Innovative Solutions Spotlight
AI powered contact center
Utilizing AWS for rapid, personalized service, ensuring no customer waits, maintaining two decades of commitment to personalized claims.
Gen AI
Generative AI streamlines operations, from call routing to summaries, empowering Claims Handlers for personalized assistance.
Validation
Innovative software finds cost-effective replacements, ensuring optimal customer outcomes for leading UK home insurers.
Customer Portals
Balancing personal service with self-serve options, including tracking, uploads, and updates for policyholders across all commodities.
Fraud Detection
Integrating AI and Data Science into Contact Centre operations detects and counters fraudulent claims promptly and effectively.
Integration
Integration specialists with software integrated into global insurance platforms. Guidewire Partner Connect Programme members.
British Insurance Awards
Tech & Innovation Awards - 2023
Best use of technology for customer experience - Claims
Bronze
Tech & Innovation Awards - 2023
Technology innovation of the year - Claims management
Gold
SME National Business Awards 2023
Best use of technology for customer experience - Claims
Gold
Tech & Innovation Awards - 2023
Excellence in Artificial Intelligence award winner
Bronze
Diversity & Inclusion
At SBS we strive to make the same levels of customer service accessible to everyone, diversity and inclusion matter deeply. We’re dedicated to ensuring every caller, regardless of abilities or background, feels valued and supported. Our team is trained to accommodate diverse needs, making claim processing comfortable and accessible for everyone with the help of specially designed technology.
By embracing diversity, we aim to create an inclusive environment that enriches the experiences of all policyholders.
