
A small two lines description of the company or brand about their vision or services.
Utilizing AWS for rapid, personalized service, ensuring no customer waits, maintaining two decades of commitment to personalized claims.
Generative AI streamlines operations, from call routing to summaries, empowering Claims Handlers for personalized assistance.
Innovative software finds cost-effective replacements, ensuring optimal customer outcomes for leading UK home insurers.
Balancing personal service with self-serve options, including tracking, uploads, and updates for policyholders across all commodities.
Integrating AI and Data Science into Contact Centre operations detects and counters fraudulent claims promptly and effectively.
Integration specialists with software integrated into global insurance platforms. Guidewire Partner Connect Programme members.
Best use of technology for customer experience - Claims
Technology innovation of the year - Claims management
Best use of technology for customer experience - Claims
Excellence in Artificial Intelligence award winner
At SBS we strive to make the same levels of customer service accessible to everyone, diversity and inclusion matter deeply. We’re dedicated to ensuring every caller, regardless of abilities or background, feels valued and supported. Our team is trained to accommodate diverse needs, making claim processing comfortable and accessible for everyone with the help of specially designed technology.
By embracing diversity, we aim to create an inclusive environment that enriches the experiences of all policyholders.